Dr. Al Shaibei: Our local expansion strategy focuses on meeting our customers aspirations

QIIB Chairman and Managing Director HE Sheikh Dr Khalid Bin Thani Bin Abdullah Al-Thani inaugurated the Bank’s new branch at The Mall in Al-Hilal, as part of its plan to expand locally and reorganise its branch network to cater to the ever increasing customer base and meet their growing needs.

The opening ceremony was attended by Board members, dignitaries and QIIB’s senior executives.

Following the opening ceremony and the formal launch of the branch operations, Sheikh Dr. Khalid Bin Thani and other dignitaries toured the branch.

The Bank's branch network, to which this facility has been added, has seen significant changes over the last few months with the opening of several new branches, mostly in commercial complexes.

QIIB Chairman and Managing Director urged employees of the new branch to provide services to customers at a level that matches the other branches in terms of quality and speed.

He stressed on the importance of maintaining customer loyalty with products and services that suit their needs, in the light of the highest standards QIIB has set for servicing its customers.

HE Sheikh Khalid bin Thani expressed satisfaction towards the outstanding results achieved by QIIB in terms of reorganising its branch network.

Key to reorganising the QIIB branch network is customer convenience. Longer business hours in branches help customers of all categories.

The new QIIB branch is located on the first floor of The Mall complex (Gate No. 7). Its location has been carefully chosen in view of the importance of Al Hilal, which has many commercial establishments besides residential areas.

The new branch is spacious and spots a modern design. The business hours suit customers with extended time during morning and evening hours. Adequate parking facilities have been provided at the complex to ensure that customers find convenience in visiting the branch.

Dr Abdulbasit Ahmad Al-Shaibei said, “We are implementing an expansion strategy, locally in Qatar, with one main priority- meeting the expectations of our customers. Strengthening our presence in prime locations such as malls, which are attractive destinations of different categories of our clients, helps us achieve this goal.”

 “As you can see, we are moving ahead with plans that we have announced previously to expand our presence in vibrant commercial centres, where extended business hours during the morning and evening are a distinctive feature. Also, we can provide various services under one roof, which means our customers can save precious time and efforts,” he noted.

Dr. Al Shaibei said, “The QIIB branch at The Mall is the fifth such facility to be set up in commercial centers. This is in line with the opening of QIIB branches at Ezdan Al Gharafa Mall, the Mall of Qatar, Doha Festival City Mall and City Center Mall. This new branch will serve a wide segment of customers living in the vicinity of The Mall at Hilal.”

Dr. Al-Shaibei assured that “QIIB expansion plans will continue in the period ahead, until we achieve optimal satisfaction in terms of serving our customers in the best and easiest way possible. We provide our clients access to modern banking services and products in the most efficient manner. In a short while, we will be inaugurating a new branch at the Ezdan Mall in Al Wakra. We are looking forward to this new addition to our network of branches in this very important area, which is witnessing an increase in population and the demand for quality services. We need to be fully prepared to meet this.”

In parallel, QIIB continues to develop its alternative banking channels such as mobile banking, Internet banking, retail and corporate banking, as well as the development and expansion of the bank's nation-wide ATM network.

The investment in these channels is a continuous strategy because they are of great importance.

“We must keep pace with the most important banking developments globally, serve customers and save them time and effort in getting integrated banking services”.

QIIB has assigned a professional team with extensive experience in banking services to work at The Mall branch, which ensures that customers can access banking services and products that match the best in the local market.

The Mall branch operates from Saturday to Thursday, from 9-30 a.m. to 2-30pm and from 3-30pm to 9pm. On Fridays, the branch will be open for business from 4pm to 9pm.