Jamal al-Jamal: We take advantage of the latest technological innovations and put them at the service of customers

Omar al-Meer: The digital options available to customers have been qualitatively broadened

QIIB has announced the launch of the 'Visual IVR', thus becoming the first bank in the State of Qatar to provide this ultra-modern, technology-driven service to its customers.

This is part of the implementation of QIIB’s digital transformation strategy and the provision of best services to customers, in accordance with the latest standards, adopted globally.

QIIB Visual IVR Service provides many services to customers, including information on accounts and money transfers, as well as those related to bank cards such as transaction inquiry, card activation, password change, service bills’ payment and much more.

In order to activate the service, QIIB’s customers may contact the Bank’s call center through their mobile phone registered with and approved by QIIB. They can then choose the Visual IVR service and carefully follow the instructions of the answering machine.

Thereafter, an electronic link will be sent to the customer’s phone and by clicking on the link, the customer can register for the service that requires entering his bank card number and its secret code for additional security and protection to the customer's account.

Commenting on the launch of the Visual IVR service, Mr. Jamal Abdullah al-Jammal, QIIB Deputy CEO, stated, “We are pleased to be the first bank in Qatar to launch a VIVR service to its customers, and move rapidly in the process of digital transformation, providing more services to our customers in this aspect. This is in accordance with the highest security standards, responding to competition and providing customers with the high-quality banking services they aspire to.

“QIIB has always sought to take advantage of the latest technological innovations in the banking sector and put them at the service of customers in order to save time and effort and facilitate their access to banking products and services, which also serves to improve operational efficiency and provide services on optimal terms to customers", he said.

The Deputy CEO said, “The bank is optimistic about the great interaction of customers with the digital services launched by the Bank, as we have already witnessed an exceptional demand for these services. We are pleased to have responded to the expectations of customers in highly secure banking services, with access to these services from wherever they are".

“Turning challenges into opportunities is what we have worked on, in particular in the field of digital transformation, as the pace of implementation of projects that was part of the Bank’s plans in this area, has been accelerated. This has been felt by customers through the frequent launch of new digital services over the past period. And God willing, this will continue in the next phase, until we reach a point where the customer will have access to all services and products through QIIB’s digital channels,” al-Jamal pointed out.

Mr. Omar Abdulaziz Almeer, Head of Business Development and Alternative Channels Sector at QIIB, stated that “QIIB visual IVR service is the latest method through which customers can obtain a wide range of banking services quickly with the highest standards of security adopted in all QIIB transactions, whether digital or provided through the Bank’s network of branches.

"VIVR service is easy and simple, and requires only registration, after which the delivery of services becomes smooth and comfortable by contacting the Bank's call center and opting for the VIVR service. Thereafter, the customer receives a link on his mobile phone registered with the Bank and through which he can have access to available services instantly," he added.

"With the launch of the VIVR service, the digital options available to customers have been qualitatively broadened. As through this service, one can complete most of the banking services remotely- from anywhere, while ensuring speed and security," he pointed out.

Mr Al-Meer called on QIIB customers to take advantage of this new service and its many advantages that allow them to join those who use the latest, most advanced and reliable generation of digital banking services.

“These represent the future in which we strive to become pioneers in keeping with customers' aspirations, and strengthen the position of QIIB as one of the most important providers of Islamic banking services locally, regionally and internationally.”

QIIB was founded in 1990 as the second Islamic bank in the State of Qatar. It is currently the third largest bank listed on the Qatar Stock Exchange in terms of assets and market value.

The Bank provides integrated banking services to its customers through a network of branches spanning the various regions of the State of Qatar, and an advanced digital network that provides extensive banking solutions, based on an advanced technological infrastructure and alternative channels that have brought its banking services to a new stage.

Also, the Bank has extensive partnerships, regionally and internationally.

You can view the services, products and news of QIIB by visiting the website www.qiib.com.qa